EAU Beauty & Spa

Confirmation details

• You can check the order details in the "Order" of the BookFun App instantly after booking confirmed
• At the same time, you will receive a confirmation email if you entered the email. It might appear in your Spam folder
• In the event that you do not receive an email from us or there is no record in App, you can contact us by email ([email protected]) or customer service channel or Whatsapp

How to use

• Show the Order Number of "Order" in BookFun App
• Show the Email of the order

Cancel/Change your bookings

• Shop booking page has listed free cancellation time, you can cancel the appointment in the order details page within the specified time. The used coupon code / B-Dollar / points will be refunded to your account immediately
• After the expiry of the free cancellation time, the order will not be refunded or changed because the shop has reserved the service for you
• If the booking paid by credit card, we will notify the payment institution to arrange a refund immediately after the appointment is cancelled. It takes about 5-14 working days for the bank to process the application , the exact amount of money will be refunded to your credit card account directly. You can pay attention to the record of the monthly credit card statement later
• If Hong Kong Observatory issues typhoon signal No. 8 or above, or black rainstorm warning, a postponement or refund can be arranged